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Website Purchases

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like.  We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Purchases off our website can be returned for a refund within 10 days of receiving the purchased item under the following conditions:

  • There is no visible signs of wear and tear
  • No tags have been removed

Please contact us at support@shopwestlane.com to open a return, we will send a return form to send with the items so that we can effectively process your return. Please note shipping cost are not refunded.

No refunds will be given after the 10 day period. A return will be accepted if the post dated stamp on the package is within the 10 days return period.

If any product is defective in a reasonable time from purchase, meaning outside of normal wear and tear.  The item can be returned on a case by case basis.  Please send an email to support@shopwestlane.com with an explanation and pictures of the deficiencies with the product.


Marketplace Transactions

For purchasers off of other marketplaces, returns are accepted within 14 days of receiving the item under the following conditions:

  • There is no visible signs of wear and tear
  • No tags have been removed

In the case of marketplace transactions, we do not refund shipping costs.  In order to do a return, the purchaser is responsible for returning the item to West Lane Boutique within the 14 day period.  Please return the item with original packing slip.

One exception is in the event we ship the wrong item to you whether that be sizing or color - in that event, we will send a label to send the item back.  If inventory allows, we will send the correct product with a return mailer.

For any additional questions email us at support@shopwestlane.com

Warehouse Sale Policy

All sales are final, no exchanges or returns.